In today’s digitally connected society, it’s more important than ever to understand and properly demonstrate empathy. According to Belinda Parmar, CEO of The Empathy Business, empathy is just as important in business communications as it is in personal communications. Empathy should shape how you get a delivery update on the package you just ordered, how you obtain status updates for an upcoming flight, ...
I’m super excited about chairing the incredible Industry of Things World Asia conference in Singapore this July. It is already looking like a stellar lineup. Check it out and hope to see you there!
Industry of Things World Asia ‒ where Industrial Internet of Things and Smart Manufacturing experts meet to realise the 4th ...
Millennials have a love affair with their mobile devices and messaging platforms. From a marketing perspective, understanding exactly why millennials go mad for mobile messaging is very important.
Unless you’ve been hiding under a rotary phone for the past decade, it should come as no surprise that people love mobile phones. More specifically, millennials have a love affair with their mobile devices and messaging ...
It was a huge honour to deliver the opening plenary at the AEFR XV Congreso Fundraising in Madrid in September 2015.
From asking to engaging, why the mobile mindset is a game changer for fundraising, and beyond!
The visible impact of our evolution to a species of “Phono-Sapiens” is everywhere. From the oceans of smartphones we see at live music concerts to the enormous growth in fundraising from mobile devices. Todays consumers have never been more connected, and charities have never been able ...
Winning can be a joy. It’s what we are encouraged to do all the way from our childhood sports days at school to our modern workplace environment, both individually and as a team.
It’s a special kind of satisfaction to win at something you respect, or even love. To this day I remember being joyful beyond words when I won a Heinz “Noodle Doodles” art competition in Ireland back in the ...
Considering your next career move? Come and work with the cutting edge of mobile engagement, alongside the best in the business.
I was delighted to speak with Retail Futures “Insider Trends” about mobile, silo smashing, total customer experience and “phygital”.
Read the full interview here.
Delighted to contribute to the very cool Tug Life “pop-up expo” in Old St underground station this morning. I was talking about mobile trends, the invisible glue between the physical world and our digital selves, and how the right kind of new might be over 20 years old!
For more info about Tug Life visit www.tugagency.com
Originally published at OpenMarket.com
For many years Mary Meeker has been a part of my professional life, particularly when I need to add context to conference presentations. Every year since the turn of the millennium, the virtual printing presses at Kleiner Perkins Caufield & Byers (KPCB) have flown into overdrive as millions of technology journalists, consultants, and other professionals pore over Mary’s gems of wise analysis. The annual ...
Originally posted on The Guardian Media & Tech Network
Mobile user experience is the glue binding us to our digital selves – at SXSW Interactive, Oisin Lunny and his guests investigated its potential.
As a longtime iPhone user I can still remember my delight when my first Apple handset just worked out of the box. There was no need to refer to a manual; the user experience was magically intuitive. This was in sharp contrast to the torturous hours of ...