In today’s digitally connected society, it’s more important than ever to understand and properly demonstrate empathy. According to Belinda Parmar, CEO of The Empathy Business, empathy is just as important in business communications as it is in personal communications. Empathy should shape how you get a delivery update on the package you just ordered, how you obtain status updates for an upcoming flight, ...
I’m super excited about chairing the incredible Industry of Things World Asia conference in Singapore this July. It is already looking like a stellar lineup. Check it out and hope to see you there!
Industry of Things World Asia ‒ where Industrial Internet of Things and Smart Manufacturing experts meet to realise the 4th ...
I was delighted to speak with Retail Futures “Insider Trends” about mobile, silo smashing, total customer experience and “phygital”.
Read the full interview here.
Delighted to contribute to the very cool Tug Life “pop-up expo” in Old St underground station this morning. I was talking about mobile trends, the invisible glue between the physical world and our digital selves, and how the right kind of new might be over 20 years old!
For more info about Tug Life visit www.tugagency.com
Coming to SXSW this year and want to hear about OpenMarkets state-of-the-art mobile engagement platform MEP?
Drop me a line! See my SXSW flyer for more info.
Also, join OpenMarket, Deezer, Sony & The Orchard from 2-3 PM 03/13/2014 to hear about “The New Geography of the Music World” – Room 17B, Austin Convention Center