I was delighted to speak with Retail Futures “Insider Trends” about mobile, silo smashing, total customer experience and “phygital”.
Read the full interview here.More →
Delighted to contribute to the very cool Tug Life “pop-up expo” in Old St underground station this morning. I was talking about mobile trends, the invisible glue between the physical world and our digital selves, and how the right kind of new might be over 20 years old!
For more info about Tug Life visit www.tugagency.comMore →
I’m delighted to be moderating a great panel at this years IMRG Fashion Connect event – come and say hi!
Customers are becoming evermore demanding – looking for high quality, cross-channel experiences and engagement from brands at each stage of their journey.
This session offers expert insights from East, Global-e, Kampyle, Puma, Secret Sales, Weird Fish and my Retail Practice to address the challenges and opportunities of bringing the channels together and achieving a single view of the customer.
Topics covered in ...More →